Green Shipping Protection
Guarantee safe delivery of your package by protecting them against loss, damage, and delay.
- Delay: Claim for $5 in your local currency if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
- Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Seel Buyer Protection (Shipping Protection) also includes carbon-neutral shipment within the recipient’s country.
Visit Seel Resolve Center to easily resolve your package issues if any of the above happens. For more information, see Learn more about Buyer Protection.
Please note:
Buyer Protection is a value-added service offered by Seel. Please do not purchase Buyer Protection as a stand-alone item. For eligible orders, opting in Buyer Protection at checkout or cart page guarantees safe delivery of your package by protecting them against loss, damage, and delay.
Our commitment begins with a processing period ranging from 2 to 5 working days, during which we prepare your order for shipment to our courier's sorting center. Note, during peak periods like holidays, or for highly sought-after items with stock challenges, this process could stretch up to 10 days.
After your order is in motion, modifications (including address changes) are not feasible. We strictly adhere to shipping to the address provided at checkout.